Privacy Policy
📅 Last update: June 2026
🏢 Melbourne Renovation Group
🇦🇺 Governed by Australian Privacy Law
Contents
01
Overview
Melbourne Renovation Group (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with transparency, care, and respect.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at melbournerenovationgroup.com.au, submit an enquiry, or engage with our services.
We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this policy.
02
Information we collect
We collect personal information only when it is reasonably necessary for our business functions. The types of information we may collect include:
Information you provide directly:
- Your name
- Email address
- Phone number
- Suburb or address (to determine your service area)
- Details about your renovation project that you share with us
- Any other information you include in your enquiry or message
Information collected automatically:
- IP address and general location data
- Browser type and version
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- Device type (desktop, mobile, tablet)
We do not collect sensitive information such as financial details, health information, or government identifiers unless specifically required and consented to.
03
How we use your information
We use the personal information we collect for the following purposes:
- To respond to your renovation enquiry and arrange a consultation
- To provide you with a fixed-price quote for renovation works
- To communicate with you about your project, including updates and scheduling
- To improve the quality of our website and services
- To send relevant renovation information if you have opted in to receive communications from us
- To comply with our legal obligations as a licensed Victorian building company
We will not use your information for any purpose that is incompatible with the reason it was collected, and we will not use it to make unsolicited marketing contact if you have not consented to receive communications from us.
04
Disclosure of your information
We use the personal information we collect for the following purposes:
- To respond to your renovation enquiry and arrange a consultation
- To provide you with a fixed-price quote for renovation works
- To communicate with you about your project, including updates and scheduling
- To improve the quality of our website and services
- To send relevant renovation information if you have opted in to receive communications from us
- To comply with our legal obligations as a licensed Victorian building company
We will not use your information for any purpose that is incompatible with the reason it was collected, and we will not use it to make unsolicited marketing contact if you have not consented to receive communications from us.
05
Storage & security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored on secure servers located in Australia. We use industry-standard security measures including:
- SSL/TLS encryption on all data transmitted through our website
- Password-protected systems with restricted access
- Regular security reviews of our website and data systems
While we take all reasonable precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to us online.
We retain personal information only for as long as it is necessary for the purpose for which it was collected, or as required by law. Enquiry records are typically retained for a period of 7 years in accordance with Australian business record-keeping requirements.
06
Cookies & tracking
Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our website is used.
Types of cookies we use:
- Essential cookies: Required for the website to function correctly (e.g. form sessions, security tokens). These cannot be disabled.
- Analytics cookies: Used to understand how visitors interact with our website (e.g. Google Analytics). This data is aggregated and anonymous.
- Marketing cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements (e.g. Google Ads remarketing). You may opt out of these at any time.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
07
Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate, outdated, or incomplete personal information
- Request deletion of your personal information (subject to our legal retention obligations)
- Withdraw consent to receiving marketing communications at any time
- Lodge a complaint if you believe we have mishandled your personal information
To exercise any of these rights, please contact us using the details in Section 11 of this policy. We will respond to all requests within 30 days.
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
08
Third-party services
Our website may use the following third-party services, each of which has its own privacy policy:
- Google Analytics — website traffic and behaviour analysis. Google Privacy Policy
- Google Ads — advertising and remarketing. Google Privacy Policy
- WordPress / Elementor — website platform and form management
- WP Mail SMTP — email delivery for contact form submissions
We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before interacting with them.
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
09
Contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
Melbourne Renovation Group — Privacy Enquiries
PHONE
+610000
ADDRESS
65 Southbank boulevard south bank vic
For complaints that are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.